Where do you ship?

We provide worldwide shipping!

How much does the shipping cost?

For orders over $35 the worldwide shipping is free of charge! For orders bellow, our standard price of shipping is $4.95. You can find more information about shipping on our Shipping Page.

How can I pay ?

You can pay with any major credit/debit card or with PayPal account. We provide you with safe and secure checkout and transactions use encrypted SSL certificates to guarantee security.

In what currency will I be charged?

All the prices in our store are in USD and you will be charged in USD. Your bank will automatically convert the amount to your local currency using the latest rates upon purchase.

Where is my order?

Please use our Tracking Page to find out status of your order.

When can I expect my order?

International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

Why did I receive certain items, but not all items from my order?

The products are sometimes sent separate to make them arrive to you faster. We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location.

What do I do if my product is faulty?

We do everything we can to prevent this from happening, but in unlikely case you receive a faulty item, please send us an email at support@neckpaintherapy.com and our Customer Service team will assist you.

What's your return and exchange policy?

Please see our Return Policy.

Where is your store based?

Our store is based in London, UK.

What's your cancellation policy?

For order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple of hours) or manufacturers (generally within a 1 day), your order cannot be canceled.

How can I apply a discount code?

You can do so when you reach our checkout. Enter your discount code in the 'Gift Card Code' input and click 'Apply' to apply it to your order.

Still got a question?

Contact us at support@neckpaintherapy.com or via our contact page.